ZENI / FAQ
Questions.
Clear starting points.
Find answers to common questions about ZENI equipment, technologies, OEM / ODM projects, shipping, and support.
Start with your intended application, market, and operating requirements. Compare the configuration, documentation, training, and support available for the specific models.
Yes. Share the product name or reference and your preferred configuration with ZENI to request model-specific information.
Included items depend on the model and quotation. Confirm the supplied handpieces, accessories, consumables, and any optional items before ordering.
Share the models you are comparing and your application focus. ZENI can discuss the documented configuration differences between the selected platforms.
Applications describe the treatment focus, while technologies describe the equipment platform. Review the documented intended uses of the exact device when connecting the two.
Some configurations offer multiple functions. Confirm each documented application and the required accessories rather than assuming every model supports the same services.
Browse Technical Articles and Technology Insights, or contact ZENI with a model-specific question.
Yes. Share your branding and configuration requirements. Available options depend on the platform and feasibility review.
Quantity requirements depend on the model and customization scope. Provide your estimated volume to request project-specific terms.
Include your market, product interests, required configuration, branding needs, estimated quantity, and target schedule.
Packaging, labeling, and brand presentation requirements can be discussed. Availability depends on the selected platform and the agreed project scope.
Provide your design files or references. ZENI will review technical feasibility and any additional work required before confirming the project scope.
Contact ZENI with your product reference, destination, quantity, and configuration needs. Include any customization or documentation requirements.
Timing depends on availability, quantity, customization, approvals, and shipping arrangements. Request a schedule based on the agreed order scope.
Confirm shipping arrangements, destination, costs, payment conditions, and responsibilities in your quotation or order agreement before proceeding.
Payment methods are confirmed in the project quotation or order agreement. Request the terms applicable to your specific order from ZENI.
Request the written warranty and service terms for your selected model, including coverage, exclusions, spare parts, and support arrangements.
Ask which manuals, training materials, and support options are available for the exact equipment. Confirm language, format, and any related arrangements before ordering.
Share the exact model, configuration, and destination market. Request the documents relevant to that product and review their stated scope.
Provide the model reference and the parts or consumables you need. ZENI will confirm the available items and the ordering arrangements.
Still have a question?
Share your product interests and requirements so our team can help you find relevant information.